At Mohammadullah, customer satisfaction is our top priority. We strive to provide high-quality digital products and services. However, due to the nature of our products, we have specific guidelines regarding refunds and returns.
1. Refund Policy
We offer refunds only under the following conditions:
✅ If the purchased account is not delivered within the promised timeframe.
✅ If the account details provided are incorrect or non-functional upon delivery.
✅ If there is a technical issue from our side that prevents access.
Non-Refundable Conditions:
❌ Refunds will not be provided if:
- The account has been accessed, modified, or misused after delivery.
- The issue arises due to a customer-side error (e.g., incorrect usage or failure to follow instructions).
- The refund request is made after 48 hours of purchase.
2. Returns & Replacements
As we provide digital products, there are no physical returns. However, we may offer a replacement if:
✅ The account is inactive or invalid upon delivery.
✅ The issue is reported within 24 hours of purchase.
3. How to Request a Refund or Replacement
To initiate a refund or replacement, please contact our support team with the following details:
- Order ID and purchase details.
- Screenshot or proof of the issue.
- A brief explanation of the problem.
Our team will review your request and respond within 24-48 hours.
4. Contact Us
For any queries related to refunds or returns, reach out to us at:
📧 [email protected]
📞+8801928668568
We appreciate your trust in Sassten and look forward to serving you better.